General Childcare Information

All our childcare is extremely popular and places are strictly limited. It is therefore essential to secure your child’s place at time of booking (subject to availability) as numbers are limited and the correct adult:child ratio will always be maintained

Both crèche/club operate from the day after arrival over a 6 day period (except Private Nanny Service which runs on 5 days). If any of our childcare staff are taken ill or unavailable, we may have to withdraw these facilities until we are able to provide suitably qualified staff.

We reserve the right to refuse to accept any child or to withdraw any child from our care, if due to illness or other reasons if it is not possible for us to provide suitable care, or if they pose a potential risk to other children or our staff. Children who are ill cannot be cared for in the crèche/club due to spread of infection to other children and our staff and need to be clear of symptoms for 24hrs. You may be required to provide a Doctors note.

Children not booked into crèche/club when operating or left in their rooms during the evening without supervision are left so entirely at the responsibility of their parents/guardians

Please note: childcare bookings made for Crystal crèche/club or private nanny service are non-refundable and we ask that parents/guardians are contactable at all times whilst on the slopes.

Car Seats

Free car seats will be included when booking a private transfer, however infants must be included in counting the number of seats required. Alternatively, if you prefer you can take your own child car seat (please advise at time of booking).

Please note: child seats can not be used on our coach transfers

Babysitting

Babysitting is available locally at approx £7 per hour (subject to availability) with the childcare team and is a private arrangement between yourselves.

Cots and Bed Linen

Travel cots with sheets and a blanket are provided in all of our chalets and chalet hotels, but you may want to pack your child's favourite blanket from home! These will be made up in your room for when you arrive and must be pre-booked at time of booking at £10 per cot in Europe (£30 in North America).

A charge is made locally for cot hire in independant hotels, please ask our Sales team for the approximate daily charge in your chosen hotel.

Evening Childcare

If you are staying in Chalet Hotel St. Louis and pre-booked full days in either our crèche/club then you will receive 1 night’s evening crèche from 7.30-10pm which takes place on your Chef’s evening off.

For children pre-booked into either full days of Crèche or Club (and staying at the Chalet Hotel) they will also receive 5 evenings of free Stardust Club from 7.30-9.30pm.

Please note: once in resort you will be asked to confirm whether your child/ren will be using their evening club place. All children participating in Stardust Club are advised to have early dinner to ensure they can enjoy all that the club has to offer. If numbers are low, clubs may be combined.

Family Stations

Because you may need to store or heat up bottles/jar food we have made a fridge, microwave & kettle accessible to you 24hrs a day in our Chalet Hotel St. Louis.

Magic Snowsports Academy

Children pre-booked into club in Courchevel will receive Magic lessons, but for us to book please let us know your child's ski level at time of booking. Please also be aware children must be toilet trained to attend ski school.

Resort kindergartens and ski school facilities

You are able to pre-book a selection of resort kindergartens which are locally run and have been inspected to ensure that they meet the standards you require.

Independently operated resort kindergarten and ski school services will comply with local regulations. Therefore, we have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suite your requirements. Should you have any queries or wish to make a booking please contact the local tourist office – all contact details are available on request. Hotel crèches and other children’s facilities are not operated by Crystal and therefore we have no control over their operation and cannot guarantee the level of care provided will suit your requirements.